Yes Bank Recruitment 2020 | Apply Online

Yes Bank Recruitment 2020 job for the Regional Head Service Quality and Executive Vice President. A candidate can apply online before applying must read the below details.

Job Description:

  • Key Responsibilities:
  • Identification of Process reengineering projects by liaising with respective Product and Business teams thru proper and formal reviews.
  • Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segment.  
  • Working with other stakeholders including product, marketing, technology, operations, and compliance teams to enhance the service standards for Yes First and GIB Customers
  • Will be responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points.
  • Analyze and monitor customer complaints, conduct root cause analysis, and ensure that processes are streamlined for enhanced customer experience for YES First and GIB Customers.
  • We will need to drive branch initiatives with the objective to build traction on FTNR, TAT, and other initiatives.
  • Strengthening Systems, Controls, and Processes across for YES First and GIB Customers
  • Periodic engagement with the regional / cluster leadership to review the Customer Service Initiatives with a view to improving customer service and experience of Yes First and GIB customers
  • MIS publication (daily, weekly, monthly) as per business requirements.

Qualification:

  • Key Responsibilities:
  • Identification of Process reengineering projects by liaising with respective Product and Business teams thru proper and formal reviews.
  • Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segment.  
  • Working with other stakeholders including product, marketing, technology, operations, and compliance teams to enhance the service standards for Yes First and GIB Customers
  • Will be responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points.
  • Analyze and monitor customer complaints, conduct root cause analysis, and ensure that processes are streamlined for enhanced customer experience for YES First and GIB Customers.
  • We will need to drive branch initiatives with the objective to build traction on FTNR, TAT, and other initiatives.
  • Strengthening Systems, Controls, and Processes across for YES First and GIB Customers
  • Periodic engagement with the regional / cluster leadership to review the Customer Service Initiatives with a view to improving customer service and experience of Yes First and GIB customers
  • MIS publication (daily, weekly, monthly) as per business requirements.

Aadhaar card is required:

All the candidates applying for all the recruitment processes should mandatorily have Aadhaar cards w.e.f. 1st July 2017.
While applying for appointment/recruitment in the Bank, it is mandatorily to furnish the 12 digits Aadhaar No. (or 28 digit Aadhaar enrolment ID in case the Aadhaar has been applied for, but not received).
Applicable in all States and Union Territories of India except the States of Jammu & Kashmir and the North East States. The Applicants from these States may use voter ID, passport, driving license, or any other valid document, as may be specified by the Bank.

 

Notification:  Regional Head Service Quality

Notification:  Executive Vice President

Apply Online